- Helium Mobile adjusts its Zero Plan, adding government taxes.
- Users react negatively, predicting high cancellation rates.
- Updates shift financial burdens previously covered by the company.
Helium Mobile’s Zero Plan was not terminated but updated to include government-mandated taxes and fees, affecting the cost-free experience. Users are required to add payment methods, and data allocation is now split between Helium and partner networks.
Helium Mobile’s decision impacts users, requiring payment methods for taxes and fees. The shift from a completely free plan has triggered strong dissatisfaction.
Helium Mobile notified subscribers via email regarding changes to its Zero Plan, effective January 2026. Users must now cover government-mandated taxes and fees, while the core service remains free. However, reports of frustration and predictions of high cancellations have surfaced.
“Your phone plan is still free. Taxes & fees apply… As the service grows, we’re making a small adjustment so we can keep offering the Zero Plan as an affordable phone service long-term.” – Helium Mobile Support Team
The adjustments involve reallocating 3GB of monthly data, with 2GB usable on the Helium Network and 1GB on partner networks like T-Mobile. Helium emphasizes maintaining affordability while charging users for previously covered costs.
The potential for a notable user drop exists as the plan no longer offers a fully cost-free experience. Adding payment methods has become mandatory, leading to some users considering cancellation. Financial impacts are largely user-based, as Helium’s core services remain unaltered.
Helium’s updates signify a broader market trend toward balancing free services with sustainability requirements. While regulatory taxes are beyond Helium’s control, user expectations for no-cost services could shift industry standards. Technological outcomes remain focused on optimizing network integration between Helium and partners like T-Mobile.
